Hi,

We found the solution to get it to work. we still need to put in the calibration profile.

And after digging through the canon cv metadata information.
The default camera index is A_.

Thanks for making the add-on for the camera. after figuring this out.

Everything was super easy to set up.

Hi Michael! We try to set up our C400 right now and dont know what we do wrong. Probably, you can help out?! 

The connection in Unreal via the Canon Live Link Plugin works, but only aperture and focus data comes in. No Focal lenght / FOV or lens distortion data. In Aximmetry, we set it up as you wrote and after adding a calibration profile, the data comes in. But like in Unreal, only focus data.

Did you found a solution?

Thank you, best, Jan

Hi,

In the meantime, Jan has found a solution. You can find the details here along with other relevant information:  https://my.aximmetry.com/post/4329-canon-c400-lens-data

Warmest regards,

Dear Aximmetry team, 

I have another question regarding the c400s workflow with Aximmetry. We are using a set of 3 Broadcast DE versions for our 3 Canon C400 cameras.

The initial connection to CV protocol works just fine, the cameras are sending the FIZ data to Aximmetry. 

However now we want to add the RC-IP1000 controller to the mix so that our engineers have some control over the camera settings. 

So now here is the question:

If our C400's are in XC protocol (to connect to the RC-IP1000, how can we still receive the FIZ data (which was originally sent over CV protocol)? 

Is it something to solve on the Canon side or Aximmmetry? 

I was asking multiple different GPTs but they are all hallucinating and I can't seem to find the correct answer. Thank you. 

Alex

Hi Alex,

Do you mean that, in order to connect to the RC-IP1000, you had to manually turn off FIZ data in the cameras? Or did the cameras automatically disable that feature? In any case, I would definitely suggest contacting Canon to confirm whether FIZ data and the RC-IP1000 can operate together.

Additionally, the AI said to me that XC and CV can function together (after 8 minutes of thinking), but you'll need to create two separate modes (XC and CV) within the camera's Function Settings. I do not currently have access to such a camera, so I cannot confirm whether this menu system exists or the AI also hallucinated it to me, or, for example, the cannon documentation PDFs are outdated.

Also, on each EOS C400, check that you are at firmware v1.0.3.1 or later. This version adds: Broadcast + multicast support for CV Protocol and Other network‑related tweaks.

If it still doesn't work, try to identify exactly when the CV stops functioning. For example, does the issue occur after configuring the XC settings on your camera, or perhaps after turning on the RC-IP1000? 

Warmest regards,