The launcher requires a key!

Eifert@Aximmetry

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Hi Vasil,

You can see your licenses in the Activations menu: https://my.aximmetry.com/User/ManageActivations
When selecting a key in the Activations menu, you can deactivate computers that are currently assigned with the specific key.

Warmest regards,

v.matiushin

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Hello! The problem is that one of the renderers, when trying to enter the activation key, gives an error and is not activated.

TwentyStudios

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You do know that each renderer requires a separate license, right?

v.matiushin

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We have 1 broadcast edition key for 3 machines. I could this see at my ManageActivations page

TwentyStudios

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Try to deactivate all the licenses for every machine and activate them again when you start Aximmetry.

v.matiushin

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I cant deactivate them because there are no buttons "Deactivate" .

TwentyStudios

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It’s on the Aximmetry website, like Eifert explained.

v.matiushin

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I repeat, on my activation management page on the Aximmetry website, there are no "Deactivate" buttons.

TwentyStudios

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Sure there are, under the “Activations” tab. Maybe try a different browser?

v.matiushin

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I tried 3 diffrent browsers.

Eifert@Aximmetry

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Hi,

Sadly, It was an issue on our end. You should be able to see the "Deactivate" buttons now.

We apologize for any inconvenience this issue may have caused.

Warmest regards,

v.matiushin

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Yes, thank you, now I can see them. But I still get this error, even after deactivation from Activations Manage. Maybe there is a way to use manual activation to solve this problem?

Eifert@Aximmetry

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Hi,

We will need a bit more information to figure out what is going wrong.
Did this error message happen when you clicked on Online Activation?
Which version of Aximmetry do you use? And did you try it on a computer that didn't have an active license before?

Also, you could try reinstalling Aximmetry, that might help.

Warmest regards,

v.matiushin

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The error appears during online activation. We use a rather old version of 2020.2.0 on all renders, 2 out of 3 work fine. To be honest, I'm afraid to update, because of the possibility of losing a license on other renders. I did not try it with fresh installation, but it seems other renders reactivates without troubles with Composer help menu.

Eifert@Aximmetry

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Hi,

Yes, you shouldn't update as your license is out of warranty and you are no longer eligible for software updates. You should try reinstalling 2020.2.0 version of Aximmetry.

If other renders reactivate without trouble, then you could try reactivating this renderer with the other renderer's license key, maybe that solves the issue.

Warmest regards,

v.matiushin

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Same error after reinstalling. What other key? We have 1 broadcast key for all 3 renders. Could you guid me throught Manual activation?

Eifert@Aximmetry

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Hi,

Sorry, I thought you have different keys per machine.
You should try again now and please report back if you managed to do it or not.

Warmest regards,

v.matiushin

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I reinstalled recomended at Software menu of my Account version (its 2020.4.1) and still get same error msg.

Eifert@Aximmetry

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Hi,

We discovered the source of the error and fixed it. You should be able now to activate the license key on your 3rd machine.
You don't need to download anything or change anything, it should now work where previously you got the error message.

We apologize for any inconvenience this issue may have caused.

Warmest regards,

Ogremar

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Let me thank you, it was an example of a professional approach to solving a ticket. Despite the fact that it took time solving the problem, you brought the job done. Good work.

BrunoArte

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hello my machine does not go on the internet for activation what to do with the request code?

Eifert@Aximmetry

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Hi,

For offline manual activation. Please launch Aximmetry Composer, Paste your product key into the blank space, and click on Manual Activation:

This will open up a new tab:

Press Copy Code and send that code to mailto:sales@aximmetry.com.

Manual activation is no longer possible starting from Aximmetry version 2023.3.0. Instead, a dongle must be used for activation. You can request a dongle by contacting sales@aximmetry.com.

Warmest regards,

MS-Barry

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May I ask what is the problem that I have tried all the methods you mentioned above but still cannot be activated?

The version I am using is 2022.2.0

Eifert@Aximmetry

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Hi Barry,

We replied to you in the separate post: https://my.aximmetry.com/post/3097-1online-activation-is-inaccessible

Warmest regards,

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