2 capture cards same driver same name problem

I have 2 Cam Link 4k capture cards installed on the same system
when selecting them in 2 different billboards it gives me the same image, I already tried:
1-Change the name in the registry
2-check both cards with another system (zoom, OBS, Vmix, Teams,) they all work correctly so the problem is exclusive to AX

Anyone who can help me with this?
   Francis LuzArt

Comments

Zoltan@Aximmetry
  -  

Hi Francis,

Can I ask if they appear with the same name in the device list in Aximmetry?

Francis LuzArt
  -  

HI Zoltan.

Yes on the first test, but I change the name on the registry and the issue persist, I think that is related to a use of the same driver.

I check the locate and is different, everything is different except the driver, and the card works well on all the other software.

I check with other model of Elgato also, with the HD60+ and both works well (different driver) becase of that is my feel about the issue is on that route

Zoltan@Aximmetry
  -  

Hi Francis,

Thank you for the info, we'll investigate the problem.