audio go out of sync

Content Creation Video Playback

 

I'm using the Record_3-Audio in the Sport studio, after some hours the audio go completely out of sync.

When that appen I have to take teh recorder block from another compound and I can record for other few hours.

Could you say to me what is going wrong

I'm using the DE Pro version

Thanks

   PozzatoMarco

 
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Zoltan@Aximmetry
4/15/2021 11:24:17 AM
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Hi,

We cannot tell, but we'll investigate it, thank you for reporting!

Could you send a screenshot of you Recorder settings.  Thank you!

 
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PozzatoMarco
4/15/2021 12:11:20 PM
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Zoltan@Aximmetry
4/16/2021 5:42:27 PM
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Thank you.

Can I ask the desyncing only happens with the audio monitor,  or within the recorded video file as well?

 
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HyperTony
4/19/2021 4:00:16 AM
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I have also experienced this issue. It happens after long hours of shooting time (2-3 hours). Mine is even worst, the audio is completely distorted. ATM I can only confirm that it surely happens with the audio monitor, next time when I experience it I will try recording. 

 
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PozzatoMarco
4/21/2021 10:18:14 AM
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Hi

The desyncing happens with the recorded video file as well

 
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AladdinHz
6/21/2021 11:36:22 AM
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I have this issue as well, always the audio is ahead of the video!

 
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deejayastral
8/30/2021 10:46:17 AM
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Also having this issue today! audio is playing out of sync on different recordings, but it isnt consistent, sometimes faster, sometimes slower, but just not right... I was using the same file on Friday with no issue and recordings were perfect which is strange. after restarting the project it seems to fix the issue.

 
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Evgesha
9/8/2021 4:37:19 AM
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I noticed another error in this module Record_3-Audio . When you set the audio delay (for example, to 0.2) and then change the video file, the sound from it disappears. It gets stuck in the delay node. distorting the delay (0.2-0.1-0.2) the sound returns.

 
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Corpcast
9/13/2021 2:31:44 AM
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Hoping for a solution for the audio issues - fortunately the recordings are fine but alas the audio monitoring goes badly distorted randomly and gets a long echo returning.


Its not after changing any settings - just random or possibly after some time using the recording module to record.


Its frustrating.



 
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Eifert@Aximmetry
9/20/2021 12:10:42 PM
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Hi,

Sorry for the issue, we are working on a fix.

Warmest regards,

 
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Eifert@Aximmetry
9/23/2021 12:46:39 PM
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Hi,

A new version of Aximmetry (2021.3.2) was released a day ago.
Which fixed an issue with the Record_3-Audio compound.
"Fixed that Audio Delayer did not work above a certain Delay value." (Audio Delayer modules are also being used in Record_3-Audio compound)

Warmest regards,

 
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Plasmatek
10/30/2021 9:33:57 AM
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Hi, After Live streaming hours, audio is out of sync (live and record) with the last update too (21.3.2) My audio delay setup is : 0.18ms. There’s a lot of clics in audio too. I must clic unsync my stream 2 (YouTube) and resync.

Could you help me to find my error?

Thanks a lot.

 
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Oleg Khan
11/5/2021 11:52:57 AM
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Sound problem. Yesterday I was shooting from a pre-recorded chroma key file. Used Record_3-Audio. During the recording, the sound was played back in sync, but all 5 clips of 20 minutes on the recording turned out to have different sound delays.

What could be the reason?

 
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Eifert@Aximmetry
11/9/2021 2:29:51 PM
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Hi Plasmatek,

Did resync fix the audio problems? (for at least some time)

And was your computer under heavy performance load, like CPU or GPU going over 100% on ProcessLoad:

Warmest regards,


 
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Eifert@Aximmetry
11/9/2021 2:34:01 PM
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Hi Oleg,

Does the delay change over time in the clips? Or they are at the same delay at the beginning and at the end?

And was your computer under heavy performance load, like CPU or GPU going over 100% on ProcessLoad:

Warmest regards,

 
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Plasmatek
12/6/2021 10:20:16 AM
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Hi Eifert@Aximmetry,

My apologies for my late response. Resync fix the delay only for +-30min. My CPU and GPU under 55%




 
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Eifert@Aximmetry
12/9/2021 2:50:06 PM
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Hi,

Make sure sync is turned on your stream:

Your CPU and GPU don't go over 100% throughout the streaming. Same with the FPS, that it stays at the value you use through the stream:

And that your rendering in the Preferences has the same frame rate as your output:

With these settings, I did not experience any delay/desync on streams over 90 minutes.

There have been very few clics, this is a known problem and we are working on fixing it.

Warmest regards,




 
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Plasmatek
12/10/2021 2:20:41 PM
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Hi Eifert@Aximmetry

I would like to clarify that I do not stream with youtube. I am using an external hdmi dongle connected to another computer which streams into Zoom.us. After unchecking Sync, there was only 0.1ms of audio delay after 15 hours (more than 0.5 with Sync enabled). So I hope I have found a solution that suits me but I do not know if it is the right method.