Ordered items do not appear in downloads

Hi all, 

I have 'purchased' the free 'instant virtual stock sets' from the webshop. I received both invoice and email conformation that the files should be downloadable from the downloads page in my account. However I don't see them appear there. Is there some other place they could be waiting for download? Or has something gone wrong and should I contact sales for this? 

Thanks in advance!


   Job van Nuenen, HKU

Comments

Patrik@Aximmetry
  -  

Hello Job,

The currently available Instant scenes require an active Broadcast & Film license to be able to download and use them.(This may change in the future)
For example if a trial license expires, you will no longer be able to download the instant scenes.

 

Best Regards,
Patrik