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Hi,
Can you confirm that you have entered the correct UDP port and camera (ID) in the Manage Devices for the Canon CV?

Additionally, ensure that no firewall is blocking the UDP connection and all cables are correctly connected from the lens to your computer.
Could you also specify which Canon lens model and any other relevant hardware you are using? Additionally, let us know if the Free-D connection is also not working. This information will help us provide more targeted support.
Warmest regards,