Will you follow up with me during the studio setup?
Will you follow up with me if any errors occur in the future?
Is it possible to manage my project remotely?
Is it possible to obtain sufficient information about the services provided?
What services does the maintenance plan offer me when purchased?
Comments
Eifert@Aximmetry
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Hello Huseen,
With a valid Maintenance+ plan, users are eligible to purchase additional support services, such as technical training courses, or other forms of technical support, including tailored consultations, event support, or remote setup services, etc.
The ticketing system is a platform that allows users to submit technical questions directly to the support team, who are obligated to respond as per the relevant SLA intensity listed at https://aximmetry.com/support-options.
Warmest regards,
Hi Huseen,
Maintenance+ includes all the benefits of the current maintenance plan (such as software updates and the ability to purchase support) and additionally provides access to our ticketing system. When purchasing a new license, in the 1st year of the Maintenance+ plan, clients are eligible for a 30-minute consultation with Aximmetry support per month.
Maintenance+ is available in a subscription form on a monthly or yearly basis.
For more information on support and consultation, please visit our Support Options page: https://aximmetry.com/support-options
Warmest regards,