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Hi,
A screenshot of the error would be helpful, as it could show us what generated the issue.
Also, please note the following are the supported versions of Windows: https://aximmetry.com/learn/virtual-production-workflow/supported-hardware/pc/software-environment/
Note that this is the English forum; for Chinese communication, please head over to our Chinese forum.
您好，感谢您的帖子。本平台为我们的英文论坛；中文沟通还烦请您前往我们的中文论坛平台。
Warmest regards,