Software exits when adding text format module

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aximmetry Software exits when adding text format module the log file in the attachment

log file content

==========

========== Aximmetry Composer log on 6/1/2019 5:35:16 PM ==========

[17:35:16] [UI] Loading plugin Aximmetry.Common.dll

[17:35:16] [UI] Loading plugin Aximmetry.Composer.Plugins.Mapping.dll

[17:35:16] [UI] Loading plugin Aximmetry.Controls.dll

[17:35:16] [UI] Loading plugin Aximmetry.Model.App.dll

[17:35:16] [UI] Loading plugin Aximmetry.Model.Common.dll

[17:35:16] [UI] Loading plugin Aximmetry.Model.Engine.dll

[17:35:16] [UI] Loading plugin Aximmetry.Model.Modules.dll

[17:35:16] [UI] Loading plugin Aximmetry.Model.Patches.dll

[17:35:16] [UI]     Rejected; not for Aximmetry Composer or not licensed

[17:35:16] [UI] Loading plugin Aximmetry.Model.WinApp.dll

[17:35:16] [UI] Loading plugin Aximmetry.Model.Xui.dll

[17:35:16] [UI] Loading plugin Aximmetry.Performer.Plugins.DMX.dll

[17:35:16] [UI]     Rejected; not for Aximmetry Composer or not licensed

[17:35:16] [UI] Loading plugin Aximmetry.Performer.Plugins.Mapping.dll

[17:35:16] [UI]     Rejected; not for Aximmetry Composer or not licensed

[17:35:16] [UI] Loading plugin Aximmetry.Plugins.DMX.dll

[17:35:16] [UI] Loading plugin Aximmetry.Plugins.Mapping.dll

[17:35:16] [UI] Loading plugin Aximmetry.Plugins.ModularShaders.dll

[17:35:16] [UI] Loading plugin Aximmetry.Plugins.NVGameWorks.dll

[17:35:16] [UI] Loading plugin Aximmetry.Plugins.Standard.dll

[17:35:16] [UI] Loading plugin Aximmetry.Plugins.Standard3D.dll

[17:35:16] [UI] Loading plugin Aximmetry.Plugins.Studio.dll

[17:35:16] [UI] Loading plugin Aximmetry.Skins.dll

[17:35:16] [Main] Loading library AximmetryEngine.Plugins.DMX.dll

[17:35:16] [Main] Loading library AximmetryEngine.Plugins.Mapping.dll

[17:35:16] [Main] Loading library AximmetryEngine.Plugins.ModularShaders.dll

[17:35:16] [Main] Loading library AximmetryEngine.Plugins.NVGameWorks.dll

[17:35:16] [Main] Loading library AximmetryEngine.Plugins.Standard.dll

[17:35:16] [Main] Loading library AximmetryEngine.Plugins.Standard3D.dll

[17:35:16] [Main] Loading library AximmetryEngine.Plugins.Studio.dll

[17:35:17] [Main] Adding device type Video: DirectShow

[17:35:17] [Main] Adding device type Audio: DirectSound

[17:35:17] [Main] Adding device type AudioChannel: DirectSound

[17:35:17] [Main] Adding device type AudioOut: DirectSound

[17:35:17] [Main] Adding device type MIDI: 

[17:35:17] [Main] Adding device type MIDIOut: 

[17:35:17] [Main] Adding device type GPIO: Serial

[17:35:17] [Main] Adding device type Keyboard: 

[17:35:17] [Main] Pre-registering plugin AximmetryEngine.Plugins.DMX.dll

[17:35:17] [Main]     Adding device type DMX: ArtNet

[17:35:17] [Main]     Adding device type DMXOut: ArtNet

[17:35:17] [Main]     Adding device type DMXOut: Eurolite

[17:35:17] [Main]     Adding device type DMXOut: Stage Line DMX-510

[17:35:17] [Main]         Loading library DMX510.DLL

[17:35:17] [Main]             **** Failed

[17:35:17] [Main]         **** Failed

[17:35:17] [Main] Pre-registering plugin AximmetryEngine.Plugins.Studio.dll

[17:35:17] [Main]     Adding device type Video: Blackmagic

[17:35:17] [Main]     Adding device type VideoOut: Blackmagic

[17:35:17] [Main]     Adding device type Video: DVSChannel (hidden)

[17:35:17] [Main]     Adding device type Video: DVS

[17:35:17] [Main]     Adding device type VideoOut: DVS

[17:35:17] [Main]     Adding device type Video: AJAChannel (hidden)

[17:35:17] [Main]     Adding device type Video: AJA

[17:35:17] [Main]     Adding device type VideoOut: AJA

[17:35:17] [Main]     Adding device type Video: DeltacastBoard (hidden)

[17:35:17] [Main]     Adding device type Video: Deltacast

[17:35:17] [Main]     Adding device type VideoOut: Deltacast

[17:35:17] [Main]     Adding device type Video: NDI

[17:35:17] [Main]     Adding device type VideoOut: NDI

[17:35:17] [Main]     Adding device type VideoOut: Facebook

[17:35:17] [Main]     Adding device type VideoOut: YouTube

[17:35:17] [Main]     Adding device type VideoOut: Twitch

[17:35:17] [Main] Opening device "VideoOut: NDI: 1"

[17:35:17] [VideoOut: NDI: 1] Thread started

[17:38:07] [Main] Loading "SYSR:textures\black.dds"

[17:38:07] [Main] Loading "SYSR:textures\black_cube.dds"

[17:38:07] [Main] Loading "SYSR:textures\black_volume.dds"

[17:38:07] [Main] Loading "SYSR:textures\white.dds"

[17:38:07] [Main] Loading "SYSR:textures\white_cube.dds"

[17:38:07] [Main] Loading "SYSR:textures\white_volume.dds"

[17:38:07] [Main] Loading "SYSR:textures\__error__.png"

[17:38:07] [Work-00] Thread started

[17:38:07] [Work-01] Thread started

[17:38:07] [Main] Loading "SYSR:textures\default.dds"

[17:38:07] [Work-02] Thread started

[17:38:07] [Work-03] Thread started

[17:38:07] [Work-04] Thread started

[17:38:07] [Main] Loading "SYSR:textures\default.dds$TOLINEAR"

[17:38:07] [Work-05] Thread started

[17:38:07] [Work-06] Thread started

[17:38:07] [Main] Loading "SYSR:textures\flat_normal.dds"

[17:38:07] [Main] Loading "SYSR:shaders\Fill.fx"

[17:38:07] [ArrRend] Thread started

[17:38:07] [Main] Loading "SYSR:shaders\Filter.fx$BLEND=blendPremulAlpha$SAMP=sampLinearBorder"

[17:38:07] [Main] Video frame set to 1920 x 1080 /1 @ 30

[17:38:07] [Main] Registering plugin AximmetryEngine.Plugins.DMX.dll

[17:38:07] [Main] Registering plugin AximmetryEngine.Plugins.Mapping.dll

[17:38:07] [Main] Registering plugin AximmetryEngine.Plugins.ModularShaders.dll

[17:38:07] [Main] Registering plugin AximmetryEngine.Plugins.NVGameWorks.dll

[17:38:07] [Main] Registering plugin AximmetryEngine.Plugins.Standard.dll

[17:38:07] [Main] Registering plugin AximmetryEngine.Plugins.Standard3D.dll

[17:38:07] [Main] Registering plugin AximmetryEngine.Plugins.Studio.dll

[17:38:07] [Main] Engine started

[17:38:08] [UI] File Collector: Done updating.

[17:38:08] [Arr] Thread started

[17:38:08] [Arr] Video frame set to 1920 x 1080 /1 @ 30

[17:38:08] [Arr] Video frame set to 1920 x 1080 /1 @ 30

[17:38:08] [Arr] Loading "SYSR:shaders\Copy.fx$SAMP=sampLinearClamp"

[17:38:08] [Arr] Loading "PLGR:shaders\VideoFieldExtract.fx$UYVY"

[17:38:10] [UI] >> New Compound

[17:38:11] [UI] Starting arrangement

======

 

   ahmed ahmed

 
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ahmed ahmed
  -  
Are there any steps to do to solve this problem?
 
Profile Image
Aximmetry
  -  

Do you mean each time you add a Text Format?  Or in a specific compound?

But if it's already in a document you load from file (like the examples I sent) does it work?

 
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ahmed ahmed
  -  

Yes each time I add text format in any compound empty or old one.

This problem didn't shown last days it suddenly appeared.


 
Profile Image
Aximmetry
  -  

If you load an example scene that already contains Text Format does it work properly?

If yes, could you please right-click one of the Text Formats and choose Reset All Pins. Does it crashes, too?

When crashes do you have an error window with Show Details button?   Or does it just quit silently?

Have you happen to change any language / regional setting in you Windows recently?   Or have you installed / updated anything in Windows before this happened?

 
Profile Image
ahmed ahmed
  -  

I have tried to open scene which that  already contains Text Format,

the scene opening but when selecting the Text Format module the software crashes.

so i cant right-click one of the Text Formats and choose Reset All Pins

also no  error window with Show Details button and it  just quit silently.

i didnt change any language / regional setting in Windows recently.

also i have installed the following updates

https://support.microsoft.com/en-us/help/4497934/windows-10-update-kb4497934

https://support.microsoft.com/en-us/help/4505056

https://support.microsoft.com/en-us/help/4494441

https://support.microsoft.com/en-us/help/4499405/may-14-2019-kb4499405-cumulative-update-for-net-framework-3-5-4-7-2-an




 
Profile Image
Aximmetry
  -  

Thanks for the detailed info.

Have you installed some fonts before this happened?
Do you have a large number of fonts in your system?

 
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ahmed ahmed
  -  

I didn't install any new font,

But this PC have large number of fonts

 
Profile Image
Aximmetry
  -  

OK.  Unfortunately I can't suggest any workaround at the moment, but this will be fixed in the next release (coming soon).  Thanks for reporting the issue.

 
Profile Image
ahmed ahmed
  -  

Can I ask when aximmetry software new version that have fixes for this problem will be released?

 
Profile Image
ahmed ahmed
  -  

Are there any updates about fixing this problem?


 
Profile Image
Aximmetry
  -  

The new version is out, please download it from https://my.aximmetry.com and check if it solves the Text Format issue.

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