Video Output Unavailable

When loading Aximmetry, our Blackmagic Decklink is recognized as a valid output:

However, once in the program, the device is identified as unavailable:

This is immediately after a reboot with no other applications using the device, and before any project is loaded. We have successfully used this Decklink in the past with Aximmetry. Is there a probable reason for this?

This is using Broadcast DE Composer 2023.2.2 build 25803

Thanks.

MobeonXR

Eifert@Aximmetry

Hi,

It is likely you set that capture card slot as an Input inside Aximmetry - Edit-> Device Mapper:

You should also make sure you didn't disable it in the Desktop Video app of Blackmagic.

Warmest regards,

Bemixmedia

I also have same problem. My card is only output. No other apps, programs are running, but still have such error...
Video Output Unavailable

Eifert@Aximmetry

Hi Bemix,

If you are not using the latest version of Aximmetry, we recommend checking to see if the issue persists with the most recent release, Aximmetry 2024.1.0 or newer. Note that you can install the newest versions of Aximmetry alongside your existing older version.

Additionally, ensure you have the latest Desktop Video software from Blackmagic Design. You can download updates from their support page here: https://www.blackmagicdesign.com/support/

It would also be helpful if you could provide a screenshot of how your capture card is configured within the Desktop Video software. This information could aid us in diagnosing your issue more efficiently.

Warmest regards,

MarioGomi

Hi, it happen the same to me. That´s why I got without updating since version 2023.0.1 but now that i need to download UE5.2 asset I have to upgrade UE and Axi to the latest version, the problem for me is also that with the vesion 2023.0.1 installed in the same computer I do see my Decklink mini monitor but with the version 2024.0.01 at the same computer Aximmetry doesn´t recognize it. I happes since varius versiones ago, I tought that for this version was going to be solved, that´s whe I give it a try.

Version 2023.0.01

Video Output Unavailable

Version 2024.0.1

Video Output Unavailable

Actual config of deck link hd mini monitor:

Video Output Unavailable

please advice,

best regards,

Mario Gomí

Eifert@Aximmetry

Hi,

Bemix, we have sent an email to you or your colleague containing a possible fix for you to test out.

Mario, thank you for the detailed post with the screenshots. We are thoroughly investigating the issue.

Warmest regards,

Clonkotoron

Hi Eifert,

Could you send me the information for a possible fix also?

I seem to be having an identical issue.

Eifert@Aximmetry

Hi Clonkotoron,

We have written to you in an email containing a possible fix for you to test.

Warmest regards,

Eifert@Aximmetry

Hi,

The new Aximmetry version 2024.2.0 BETA has been released. https://aximmetry.com/learn/software-version-history/#%E2%96%BA-Latest:%202024.2.0

This version likely fixes the issue where the Decklink Mini Monitor was unavailable in version 2024.1.0.
If you are still experiencing the issue with the new version, please report back here in the forum thread.

Warmest regards,

Video Output Unavailable

Cookie consent