Hello,

I purchased the Loupedeck Live to use with Aximmetry. I'm encountering an issue during the setup process.

After configuring buttons on Loupedeck, I'm having trouble with button recognition. When I activate the Loupedeck software (by clicking on the Loupedeck software), the buttons work correctly when pressed. However, when I activate Aximmetry (by clicking on Aximmetry), the Loupedeck buttons don't seem to work.

please check this video.

https://vimeo.com/857388354?share=copy

I inquired about the loopedeck company, but I received a reply saying "we regret to inform you that currently, we do not offer native support for the Aximmetry program. This might be the reason why you're facing issues with the Loupedeck Live's functionality while using Aximmetry.".

I already checked the link below.

https://aximmetry.com/learn/virtual-production-workflow/preparation-of-the-production-environment-phase-i/setting-up-inputs-outputs-for-virtual-production/external-controllers/using-loupedeck-consoles-razer-stream-controller-to-control-a-scene/

How can we solve this problem?