Hello everyone, after uninstalling the old version using the installation program, when installing the new version, I was prompted with the message 'Unable to remove the old version, please contact your technical team'. May I know how to solve this problem? Aximetry can no longer be found on my computer
Hello Eifert,
I have removed all the Aximetry related files in these locations according to the tutorial, but they still cannot be installed. Is there any other way？
Warmest regards,
Hi,
Now that the clean install didn't work, you could try the following:
Open the Registry Editor:
Go to the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall folder and delete any folders that contain Aximmetry under it.
You can do so, by searching for Aximmetry (you can search by pressing down CTRL + F). Note that the search will find more than one folder under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall, as Unreal Editor for Aximmetry will have a folder here too. You should delete both folders, as long they are under the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall path.
Warmest regards,
Hi,
Try to do a clean install following this documentation: https://aximmetry.com/learn/unlisted/for-users/how-to-do-a-clean-install/
Hopefully, this will stop the error from happening.
Warmest regards,