Hi, I just downloaded and installed the DE community version 2023.1.0.0 to try it out, but as soon as I inserted the key the software gave me this warning:
"Not found", a rather cryptic message. During the install there were no messages from Windows security, I do not have an antivirus and I also opened it as admin. I also tried a second installation but to no avail.
What could it be?
Thanks in advance for any help.
Hi,
Thank you for your response. Unfortunately a clean install did not solve the problem. I am currently running Windows 10 Pro version 19045.3155 and have installed the Media Feature pack, if that helps to know.
Is there any other operation to do that might help me solve this problem? Might it be helpful to try installing the SE version and later Unreal Engine?
Kind regards,
Hi,
Yes, installing SE can help us narrow down the possible issues, as SE uses a different key. Note, that Unreal won't work with SE, you will have to install DE later.
One other thing you can try is to set your region format and language to English in Windows if you are not using English settings.
Warmest regards,
Hi Eifert,
I tried to install the SE version by performing a clean install and changing the language too, but the outcome is the same as the last time.
What could it be?
Thank you for your time,
Hi,
As an extra step when doing the clean install as described here: https://aximmetry.com/learn/unlisted/for-users/how-to-do-a-clean-install/
And after doing the deletes in the Registry Editor.
You should also make sure that every Aximmetry registry entry is deleted by searching for "Aximmetry" and delete any Aximmetry related folder or registry key that the search finds:
Warmest regards,
Hi Eifert,
I did as you said by deleting any reference to Aximmetry both in the registry editor and in the whole system, both for the SE and the DE version, but with no luck. I would assume, at this point, that it is a bug in the installer.
Is there perhaps a diagnostic tool you could provide me with?
I thank you for your assistance,
@ kvanee: I’ve installed this version (although the Professional and Broadcast editions of it) on 15 different workstations without major issues, so if it’s a bug it’s something quite specific to your system.
@TwentyStudios: I appreciate your input. I can imagine as well that the problem is not with the installer, however it is a peculiar problem at least especially with the message I get at startup.
Update:
After trying again to start the trial a pop-up and a warning came up:
See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.
************** Exception Text **************
System.Management.ManagementException: Non trovato
at System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode)
at System.Management.ManagementObject.Initialize(Boolean getObject)
at System.Management.ManagementBaseObject.get_ClassName()
at System.Management.ManagementClass.GetInstances(EnumerationOptions options)
at Aximmetry.Common.Deploying.LManager.ProvCD1(Boolean clean)
at Aximmetry.Common.Deploying.LManager.GetRC(String pk, Boolean clean)
at Aximmetry.Controls.App.LForm.UpdateAll()
at System.Windows.Forms.Control.OnTextChanged(EventArgs e)
at System.Windows.Forms.Control.OnTextChanged(EventArgs e)
at System.Windows.Forms.TextBoxBase.WmReflectCommand(Message& m)
at System.Windows.Forms.TextBox.WndProc(Message& m)
at Aximmetry.Controls.Axi.TextBoxEx.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
************** Loaded Assemblies **************
mscorlib
Assembly Version: 4.0.0.0
Win32 Version: 4.8.4644.0 built by: NET48REL1LAST_B
CodeBase: file:///C:/Windows/Microsoft.NET/Framework64/v4.0.30319/mscorlib.dll
----------------------------------------
Aximmetry.DependencyManager
Assembly Version: 2018.1.0.0
Win32 Version: 2023.1.0.23385
CodeBase: file:///C:/Program%20Files/Aximmetry%20DE/bin/Aximmetry.DependencyManager.exe
----------------------------------------
Aximmetry.Controls
Assembly Version: 2018.1.0.0
Win32 Version: 2023.1.0.23385
CodeBase: file:///C:/Program%20Files/Aximmetry%20DE/bin/Aximmetry.Controls.DLL
----------------------------------------
System.Windows.Forms
Assembly Version: 4.0.0.0
Win32 Version: 4.8.4550.0 built by: NET48REL1LAST_C
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Windows.Forms/v4.0_4.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
System
Assembly Version: 4.0.0.0
Win32 Version: 4.8.4644.0 built by: NET48REL1LAST_B
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System/v4.0_4.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
System.Drawing
Assembly Version: 4.0.0.0
Win32 Version: 4.8.4390.0 built by: NET48REL1LAST_C
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Drawing/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
Aximmetry.Common
Assembly Version: 2018.1.0.0
Win32 Version: 2023.1.0.23385
CodeBase: file:///C:/Program%20Files/Aximmetry%20DE/bin/Aximmetry.Common.DLL
----------------------------------------
System.Core
Assembly Version: 4.0.0.0
Win32 Version: 4.8.4644.0 built by: NET48REL1LAST_B
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Core/v4.0_4.0.0.0__b77a5c561934e089/System.Core.dll
----------------------------------------
Aximmetry.Model.Modules
Assembly Version: 2018.1.0.0
Win32 Version: 2023.1.0.23385
CodeBase: file:///C:/Program%20Files/Aximmetry%20DE/bin/Aximmetry.Model.Modules.DLL
----------------------------------------
Aximmetry.Skins
Assembly Version: 2018.1.0.0
Win32 Version: 2023.1.0.23385
CodeBase: file:///C:/Program%20Files/Aximmetry%20DE/bin/Aximmetry.Skins.DLL
----------------------------------------
Aximmetry.Model.Engine
Assembly Version: 2018.1.0.0
Win32 Version: 2023.1.0.23385
CodeBase: file:///C:/Program%20Files/Aximmetry%20DE/bin/Aximmetry.Model.Engine.DLL
----------------------------------------
Aximmetry.Model.Common
Assembly Version: 2018.1.0.0
Win32 Version: 2023.1.0.23385
CodeBase: file:///C:/Program%20Files/Aximmetry%20DE/bin/Aximmetry.Model.Common.DLL
----------------------------------------
Aximmetry.Model.WinApp
Assembly Version: 2018.1.0.0
Win32 Version: 2023.1.0.23385
CodeBase: file:///C:/Program%20Files/Aximmetry%20DE/bin/Aximmetry.Model.WinApp.DLL
----------------------------------------
System.Xml
Assembly Version: 4.0.0.0
Win32 Version: 4.8.4084.0 built by: NET48REL1
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Xml/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
SlimDX
Assembly Version: 4.0.13.43
Win32 Version:
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_64/SlimDX/v4.0_4.0.13.43__b1b0c32fd1ffe4f9/SlimDX.dll
----------------------------------------
System.Configuration
Assembly Version: 4.0.0.0
Win32 Version: 4.8.4190.0 built by: NET48REL1LAST_B
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Configuration/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
----------------------------------------
Ionic.Zip.Reduced
Assembly Version: 1.11.0.0
Win32 Version: 1.11.0
CodeBase: file:///C:/Program%20Files/Aximmetry%20DE/bin/Ionic.Zip.Reduced.DLL
----------------------------------------
System.Management
Assembly Version: 4.0.0.0
Win32 Version: 4.8.4435.0 built by: NET48REL1LAST_C
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Management/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Management.dll
----------------------------------------
************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.
For example:
<configuration>
<system.windows.forms jitDebugging="true" />
</configuration>
When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.
Here's the popup:
Thing is I haven't installed it anywhere else.
As always, any help is very much appreciated.
Hi,
From the error log it looks like that your WMI (Windows Management Instrumentation) service is corrupted.You could do this to repair it:
Run CMD as administrator:
Type "cd wbem" and hit Enter.
Type “dir /b *.mof *.mfl | findstr /v /i uninstall > moflist.txt
& for /F %s in (moflist.txt) do mofcomp %s” and hit Enter:
Then start Aximmetry, if it is still not working, restart the computer and try again.
Warmest regards,
Hi,
I'm thrilled to hear that it worked. It was quite an elusive Windows error.
Warmest regards,
Hi, I had the same problem, but it´s ok in the end.
The problem:
I tried to install again and appears this message
But when I try to type "cd wbem" and press Enter, nothing happening .
UPDATE
I managed to pass the command in cmd (I needed press above commands to access the correct folder)
C:\Users\user>cd..
C:\Users>cd..
C:\>cd windows
C:\Windows>cd system32
C:\Windows\System32>cd wbem
this is the final message after a debug
So now I can open it!!!
Hi,
You could try a clean install by following this document: https://aximmetry.com/learn/unlisted/for-users/how-to-do-a-clean-install/
Also, make sure you use one of these operating systems:
Warmest regards,