Upgrade to 5.0 BMD card driver and do not recognize it

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Upgrade to 5.0 BMDDOU and no signal can be collected。My professional edition


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You are referring to Black Magic Design Duo car?
If so, you should install the latest BMD Desktop Video software from here: https://www.blackmagicdesign.com/support/family/capture-and-playback
Currently, the latest version is Desktop Video 12.4.

Warmest regards,