Error when installing Aximmetry: Could not access network location

Updates Installation Bugs Installer

 

I'm trying to reinstall Aximmetry into one of my machines, but It's trying to find a folder from an older config I had for remote operation that no longer exist:


What should I do to make Aximmetry seek Its default path, with is C:\Users?

   tiagosilvadiretor

 
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Eifert@Aximmetry
11/15/2021 1:24:04 PM
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Hi,

In our newest release (2021.4.0) we have already solved this problem, whereas in the older versions you can try to reset the Global Preferences in the Startup Configurator.

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Please, let us know if this does not solve the installation problem.

Warmest regards,

 
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tiagosilvadiretor
11/15/2021 2:53:36 PM
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We've tried installing the current version (2021.4.0), but the same error still appears when computing space requirements. We also can't access the Startup Configurator to reset the Global Preferences, because Aximmetry is not installed anymore In this machine.

 
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Eifert@Aximmetry
11/17/2021 1:05:48 PM
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Hi,

For anyone facing similar issues.
We recommend trying to delete the following file:
c:\Users\xxxxxxx\AppData\Roaming\Aximmetry DE\options__Aximmetry DE__xxxxxx\GlobalPreferences.xml

As well as this registry entry (if it exists) from Windows' Registry Editor and similar registry entries under Aximmetry's name:
HKEY_LOCAL_MACHINE\SOFTWARE\Aximmetry Technologies\Aximmetry DE

Warmest regards,

 
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HAGSVO
1/21/2022 2:58:29 PM
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Hello

I have the same problem still after removing the xml file and deleted the registry. I cant install Aximmety again.

What can in do?