Hi, 

I tried installing this on my Home PC, as my course workflow requires students to install the software on their personal laptops or PCs. I followed all the usual steps like installing VS Insider Individual Components and Workloads specifically for 2026.4.0 according to your learning resources. 

However, I still got an error


I could not even load the license entry window. 

Please help me to understand what is missing. Installation on a few of my school Lab PCs seem to have no issues for some reason.

Terence

Hi Terence,

The "Unable to load DLL..." error usually occurs when your system does not meet the necessary requirements listed here:
https://aximmetry.com/learn/virtual-production-workflow/supported-hardware/pc/software-environment/

To resolve this, try the following:
Install the Visual C++ redistributable versions listed here:
https://aximmetry.com/learn/virtual-production-workflow/supported-hardware/pc/software-environment/#windows-on-cloud-servers

Install the Microsoft DirectX.
Download and install it from:
https://www.microsoft.com/en-us/download/details.aspx?id=35

Install the Media Feature Pack which you can find here:
https://support.microsoft.com/en-us/help/3145500/media-feature-pack-list-for-windows-n-editions

Additionally, this error might occur if your computer uses an external GPU (eGPU).

Also, if you haven’t done so yet, make sure the AX Render Component prerequisites are up to date, because this new release changed some of them:
https://aximmetry.com/learn/virtual-production-workflow/starting-with-aximmetry/how-to-install-aximmetry/#installing-the-ax-render-component
They would not typically cause this exact error, but we still recommend installing them.

Warmest regards,
Adam