Hi,

We don't have any experience with "File collector: cannot be obtained" error.
You could send the Dump file to sales@aximmetry.com for further investigation.

Also, if this error occurred when opening an Unreal project, then make sure you cooked your project and you have the right project settings:
https://aximmetry.com/learn/tutorials/for-aximmetry-de-users-unreal-engine-5/ue5-how-to-install-and-work-with-the-unreal-engine-based-de-edition/#how-to-create-your-own-projects
If your project uses Unreal plugins, then you will have to install those plugins with Unreal Engine for Aximmetry. You can find further information on that here:
https://aximmetry.com/learn/tutorials/for-aximmetry-de-users-unreal-engine-5/ue5-how-to-install-third-party-code-plugins-for-unreal-editor-for-aximmetry/
If the error didn't occur when using the Unreal project, then can you tell in more detail when did the error occur?

Warmest regards,

Hello!

I have completely uninstalled and reinstalled Aximmetry and the problem has been properly resolved

Thank you for your advice！